SMS Gadget is generally known as one of the most reputable names in Bangladesh's consumer electronics retail market, having built its reputation on product trust, straightforward pricing and dependable after-sales support.
For Chinese and Indian products, SMS Gadget provides Bangladesh's first one-year official warranty. Apple device buyers receive 1-year international warranty coverage. All officially distributed Bangladeshi devices come with their respective official warranties.
Since the beginning, the company has evolved into a go-to destination for users looking for smartphones, laptops, tablets, smartwatches, music devices, smart home items, accessories, and home appliances, all in every outlet.
It was founded in 2021 by Mahide Hasan, a young entrepreneur who started the business while studying in his second year of university. At a time when counterfeit products and unreliable sellers were common concerns for technology buyers in Bangladesh, he identified a clear gap in the market. Consumers needed a trustworthy
mobile shop in Bangladesh where authenticity was always guaranteed and customer service came first.
It has expanded its physical presence to multiple cities across the country with every outlet. The company currently operates retail branches in Dhaka (Bashundhara City Shopping Complex), Dhaka (Jamuna Future Park), Savar, Chattogram, Sylhet, Mymensingh, Rangpur, Rajshahi, Bogura, Pabna, Kushtia, and Khulna, with a new outlet in Barishal set to launch soon.
SMS Gadget presently sells products from over 110 renowned global technology brands. Buyers may order the product in advance through the company's website or any of its branches. In almost all such cases, the product will be imported and delivered within 7 to 10 days.
Over 20,000 products have already been delivered countrywide by the company, which provides home delivery services. They employ SSLCommerz's escrow-based payment system to safeguard clients during online transactions. This arrangement adds a crucial element of transparency and trust to the purchasing process by securely holding money until the products are successfully delivered. It has connections with 39 banks to provide EMI facilities for up to 36 months.
Today, the brand maintains an online community of more than 4,00,000 followers across its social media platforms, making it one of the most visible independent technology retailers in the country.
The company employs approximately 500 people across sales, marketing, logistics, accounting, customer service, technical support, and after-sales service departments. Customers can reach SMS Gadget through its central hotline at +8809617887733, through the website, through social media channels, or directly at any branch.
Founder Mahide Hasan has a dedicated mind with a long-term goal of opening stores in every district of the country, ensuring that all Bangladeshis, whether in cities or rural areas, have access to genuine products, affordable pricing, and reliable service as the nation's digital economy continues to grow.
