CHATTOGRAM, April 29: In a first for Bangladesh, Chattogram Deputy Commissioner (DC) Mohammad Zahidul Islam Mian has launched a dedicated online public hearing platform for expatriate Bangladeshis, allowing overseas citizens to directly seek administrative support from abroad.
The inaugural session was held on Wednesday at the Deputy Commissioner's office. Senior district administration and police officials attended in person, while all Upazila Nirbahi Officers (UNOs) joined virtually to ensure coordination at the grassroots level.
During the first hearing, 11 expatriates from different countries submitted complaints involving land disputes, financial fraud, family conflicts, extortion and harassment through false cases. The DC immediately instructed the concerned officials to take necessary action, while police were directed to investigate cases requiring formal inquiry.
"Expatriates work tirelessly away from their families and send remittances that support the country's economy," Zahidul Islam said. "This initiative has been introduced to honour their contribution and ensure their problems receive prompt attention."
He said Bangladesh's economy depends largely on garments, remittances and agriculture, noting that nearly 15 million Bangladeshis living in around 165 countries continue to play a vital role in national development.
Among the complainants, Rana Sushil from Rangunia, now living in Qatar, sought help in recovering allegedly embezzled funds. The DC directed local administration and law enforcement agencies to investigate the matter.
Officials said many expatriates face emotional distress because of unresolved property and family disputes at home, often made worse by the distance.
To make the process easier, written complaints were collected beforehand and applicants were contacted through relevant ministries and Bangladeshi missions abroad.
Under the new system, a one-hour slot every Wednesday has been reserved for expatriates during the district's regular public hearing, with plans to extend the duration if needed.
Reaffirming the administration's commitment, Zahidul Islam said, "Expatriates are a driving force of our economy. Protecting their rights and properties is our responsibility."
Officials said the initiative has already increased public confidence and may become a model for other districts in the country.
